PRIVACY, SECURITY, REFUND AND RETURN POLICIES

PRIVACY POLICY

IRONUPP regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all users and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact at.

COLLECTION OF INFORMATION

In order to use the IRONUPP website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

USE OF COLLECTED INFORMATION

Any details collected from IRONUPP customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references and to assist in our staff development.

STORAGE OF COLLECTED INFORMATION

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@ironupp.com

ACCESS TO COLLECTED INFORMATION

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@ironupp.com

ORDERS

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

COMMUNICATIONS

IRONUPP uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@ironupp.com

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

THIRD PARTIES

IRONUPP may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. does not share any information with third parties for any unknown or unrelated uses.

LEGAL

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

LINKS

Links on the site www.ironupp.com to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.ironupp.com

CHANGES TO POLICY

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

SECURITY POLICY

IRONUPP uses the e-Path Payment Gateways for its online credit card transactions. All online credit card transactions performed on this site using the e-Path Payment Gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by IRONUPP or any outside party.
- All transactions are performed under a 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within a bank-grade data centre, further protecting your credit card data.

SHIPPING & DELIVERY POLICY

We deliver products using Australia Post. We offer free shipping within Australia, for International orders exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 1 business day. Shipping times are estimated at between 2 and 5 business days depending on your location, International deliveries can take up to 15 business days. If you wish to query a delivery please contact us at info@ironupp.com

Ironupp is NOT liable for any Taxes or Stamp Duty payments by any countries customs agency. 

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RETURN POLICY

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A refund less the cost of postage & handling is available if a product is returned sealed and sent back to Ironupp.

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REFUND POLICY

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While customer service & satisfaction is our priority due to the nature of these research products, a refund cannot be applied in any case once a product seal has been broken.

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